Help Center

Welcome to our Help Center

Portals

  1. Finance

    Rillion, Concur, Invoices, American Express Card.

    If you have questions regarding Rillion (invoice system), please read through the user guide before sending any questions. You’ll find the user guide here.

    If you have questions regarding Concur (expense reporting system), please read through the user guide before sending any questions. You’ll find the user guide here.

    If you are looking for information regarding invoice addresses for different companies within the Trustly group or want to know what info you need to ask the vendor to include in the invoice, please look here.

    If you have questions regarding American Express Corporate Card or wish to apply, please see this Confluence page.

  2. People Services

    Get support with everything recruitment related, changes in the organisation, total rewards, offboarding, and much more. Don’t forget to check out the People Pages on Hub for more useful information - if you couldn’t find what you were looking for do not hesitate to submit a ticket to us!

Suggested forms

  • User Access in Finance

    Need access to a specific system or tool? Submit a user access request here. Specify in the description which role (if applicable) you need access to, along with the reason for the request

  • Technical Support in Finance

    For any technical issues or assistance, please submit a support request. Describe the problem you are facing in detail, along with any relevant information such as error messages, screenshots or steps leading up to the issue.

  • People Systems in People Services

    Get support with People Data & Reporting, Catalyst1, Lever, Lattice, &Frankly. Please note that questions covering FlexHRM need to be directed to payroll@trustly.com.

  • NetSuite Chart of Account Request in Finance

    Do you need to add, change or delete a Chart of Account? Submit your request, specifying the account details and the reason for the changes.

Powered by Jira Service Management
{"xsrfToken":"9436e5a5a318bcbae4f060e0b11784d2f64acbf4_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/372d63d7-05ec-4d8e-933c-00a68994cf2f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjBmOTdlNS03Yjc1LTQ5N2UtODhkZS1mYjJhZGVmYjA4MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM3MmQ2M2Q3LTA1ZWMtNGQ4ZS05MzNjLTAwYTY4OTk0Y2YyZiI6WyJyZWFkIl19LCJleHAiOjE3NTE2Njk4MjAsIm5iZiI6MTc1MTY2OTIyMH0.T1giu53vlTDy2KIr2pC8OPWGKaXHkA073TuPV6RPOS4&client=1b0f97e5-7b75-497e-88de-fb2adefb0815&mode=fit","logoId":"372d63d7-05ec-4d8e-933c-00a68994cf2f","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8de49916-e294-43c4-aeee-093a9331e531/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYjBmOTdlNS03Yjc1LTQ5N2UtODhkZS1mYjJhZGVmYjA4MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhkZTQ5OTE2LWUyOTQtNDNjNC1hZWVlLTA5M2E5MzMxZTUzMSI6WyJyZWFkIl19LCJleHAiOjE3NTE2Njk4MjAsIm5iZiI6MTc1MTY2OTIyMH0.x6ForzL3_bfx6aoVyyGo-x5AQFWhug1FQY-3d8MXDYA&client=1b0f97e5-7b75-497e-88de-fb2adefb0815&height=300&mode=fit","bannerMediaApiFileId":"8de49916-e294-43c4-aeee-093a9331e531","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=trustly","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9436e5a5a318bcbae4f060e0b11784d2f64acbf4_lout","baseUrl":"https://trustly.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://trustly.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1b0f97e5-7b75-497e-88de-fb2adefb0815","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"63e23746b2db4cbaaece680966cd5a34","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}